Please read the following carefully
You acknowledge your understanding of our terms and conditions and our Privacy Policy when you submit or complete the New Patient Form.
Cancellation and No Show Policy
Should you need to cancel or reschedule your appointment, we require a minimum of 3 business hours notice prior to your appointment to allow us to offer your time to another patient. Pilates Studio cancellations require a minimum of 24 hours notice for private lessons and 7 days notice for class sessions.
Should you cancel or re-schedule an appointment without the required notice you will incur a charge of 50% of the consultation fee. A no-show for an appointment is charged 100% of the consultation fee. All unpaid accounts are charged an additional $15.00 + GST per month administration fee while ever an account remains unpaid.
Treatment Schedule
The treatment schedule recommended by your health professional is designed to give you the best possible results. Missed or rescheduled appointments may undermine the efficacy of your treatment. If your treating health professional is ever ill or not available for any reason we will always endeavour to have a colleague available to treat you.
All City Clinic health professionals have your patient file available to them in such circumstances to help ensure patients continue to achieve the best possible outcomes. If we are unable to have a colleague available we will call you, prior your arrival at City Clinic, to reschedule.
Payment Policy
Fees are payable at the time of consultation and can be made by cash, cheque, credit card, eftpos or HICAPS. We do not invoice.
Wating Time
Despite our best intentions, we sometimes run late! This is usually because someone has needed extended attention. Be assured that when your turn comes we will not rush to catch up, but will give your problem the time it deserves. Please feel free to ring us prior to your appointment to find out if we are running behind. In the eventuality that we are running well over time we will contact you prior your appointment.
Pilates and Gymnasium Studio
Towels must be used on all benches during exercise. Wipe down equipment, mats and machines after use. Exercise Smart - maintain correct technique for the duration of the exercise. If unsure about a specific exercise, stretch, or use of equipment, ask a staff member before attempting. Shoes must be worn at all times except when attending Pilates and Pilates clients must bring and wear clean socks for their sessions. Both late cancellations and no shows for Pilates will be charged 100% of the fee.
Change of Address
Please advise reception of any change of address, contact numbers or email address or complete our
Patient data change form.